Receiving Faxes

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Unless your phone system supports some form of automatic routing, and the Enterprise has been properly configured to use it, the FaxPress Enterprise will, by default, route all incoming faxes into the unaddressed user mailbox. This list of faxes can be seen by users with Administrator, Operator or Router privileges and cannot be seen by other users.

You can receive faxes by:

Once a user has received a personal fax by any of the above means, it shows up in the Incoming Fax Queue. It is first in an unviewed state and shows as bold in the list. The fax may leave this queue and go into the fax Archive (depending on how your Administrator has configured the FaxPress Enterprise Archive.)

Most of the actions you can perform on a fax are accessible through the context menu when you right click on any of your faxes. You can also access these functions through the menu bar in FaxPress Plus. For the discussions in the chapter, all functions will be accessed through the context menu.

Elements of this menu are:

View... – View the fax in a viewer application. For more information on setting viewer options, see Selecting Viewer Application.

Save As... – Save the fax with a specified name and path. For more information refer to Saving a Fax.

Print – Print the fax using a printer connected to the FaxPress Enterprise, a printer on the network, or a printer associated with your workstation. For more information refer to Printing a Fax.

The FaxPress/Network Print screen will allow you to specify the printer.

Delete – Delete the fax from the list of incoming faxes. For more information refer to Deleting Faxes.

Send... – Send the fax to another fax machine or FaxPress Enterprise user. A window will allow you to specify the fax transmission data. For more information refer to Forwarding Faxes.

Route... – Route the fax to another FaxPress Enterprise user. A window will let you specify the user’s mailbox. This will cause the fax to show up in their Incoming Fax Queue when they log in. Routing faxes can be used to share a fax with a workgroup without having to send large files by email. For more information refer to Routing Faxes.

Mail... – Forward the fax via email. The email message window will appear and the selected fax will appear as an attachment in the message text area of the window. You can then address the email and send it.

If your email client is not running, the Choose Profile dialog box will appear.

You can select a profile from the drop-down list or accept the default that appears in the edit box. If you are not sure which profile to use, consult your email system administrator.

Click OK to launch your email program. For more information refer to Forwarding a Fax via Email.

Do not select the New... button in the Choose Profile dialog. This is provided to set up a new Profile and should only be used by your email system administrator.

OCR... – Convert the fax to editable text. You must have the Castelle OCR utility installed to use this feature.

Properties – Display information about the current fax and optionally attach a comment that will display in the Incoming Faxes Queue.

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